News: Telecom and VoIP

News: Telecom and VoIP

Telecom Industry News, VoIP News, Wireless Telephony and IP Networks

News: Telecom and VoIP

News: Telecom and VoIP
Telecom Industry News, VoIP News, Wireless Telephony and IP Networks

Call Centers to Increase Focus on People in Coming Year, says Centerserve

LOVELAND, Colo. -- According to the 2007 Call Center Best Practices Benchmarking Reports from leading contact center research firm Centerserve(R), key findings show that customers are the number-one driver of contact center changes. Featuring 250 companies from 51 countries, the reports show that "improving the customer experience" was listed by call center managers as the top priority.

Northrop Grumman Selects FATPOT for Silicon Valley Data Interoperability

BOUNTIFUL, Utah -- FATPOT Technologies, Inc. has announced that Northrop Grumman Corporation has selected a FATPOT solution for a data interoperability pilot in the Silicon Valley region. Northrop Grumman, the prime systems integrator and contractor for the Silicon Valley Regional Interoperability Project (SVRIP) will deliver an interoperable software solution .

Atreus' Enhanced Voice Feature Bundles and Incremental Options Empowers Service Providers to Differentiate VoIP Offerings

OTTAWA, Canada -- Atreus Systems, the leading supplier of provisioning software for VoIP and IMS-based services, this week announced a new product enhancement that allows providers to augment their base VoIP bundles with individual voice features orderable on an a-la-carte basis.

YFonGlobal Engaged by Marco Island Cable to Meet Vigorous Internet Telephony Demand

YFonGlobal LLCWASHINGTON, D.C. -- Marco Island Cable has selected Internet media company and VoIP services provider, YFonGlobal LLC, to create and manage its new telephone service. With the new agreement, Marco Island Cable will be able to provide voice services to its customers utilizing Voice over Internet Protocol (VoIP) technology.

Service Delivery Platforms Bringing SOA to Phone Companies, Says Insight Research Corp.

Insight ResearchBOONTON, N.J. -- Telecommunications companies will be investing billions of dollars over the next five years on service delivery platforms (SDPs) in order to bring the benefits of on-demand services to their wireline and mobility enterprise customers, says a new report from Insight Research Corporation. SDPs are computing platforms and software that support emerging standards such as IMS and SIP while continuing to inter-work with legacy protocols.

Engate Delivers Unique Network Profiling Connection Management to Anti-Spam, Security Appliance, Router, Firewall and UTM Vendors

ENGATESAN JOSE, Calif. -- Engate Technology Corporation, a leading supplier of next generation network profiling connection management security solutions, today announced the general availability of Engate MailSentinel(TM) to anti-spam software, security appliance, router, firewall, and unified threat management vendors. The Engate solution empowers vendors to differentiate themselves by integrating Engate's proprietary Network Profiling Connection Management technology.

Corporate Telecom Spending Highest for Cellular, Says Insight Research

Insight ResearchBOONTON, N.J. -- Spending by businesses on wireless services accounted for over one-third of the corporate bill for telecommunication services in 2006, says a new market research report from Insight Research. By the close of 2006, total US business spending on telecommunications services reached just over $132 billion, and by 2011 business spending is forecasted to grow to nearly $154 billion, according to the new research study.

BandCon Turns up a National 10 Gbps Backbone with Content Delivery System

IRVINE, Calif. -- Irvine-based BandCon announced today it has turned up a national 10 Gigabits per second (10 Gbps) backbone to help large Internet content companies connect diverse data centers, server farms and peering points. BandCon's new network enables companies to purchase layer 2 Ethernet connections between cities on a pay-for-use basis.

Shift Deploys Atreus IP Solutions to Become Operational in 12 Days with BroadSoft VoIP

Atreus SystemsOTTAWA, Canada -- Atreus Systems(TM), the leading supplier of provisioning software for VoIP, IP service bundles, and IMS offerings, today announced that Shift Networks (TSX VENTURE:SHF), the leading provider of Voice over IP (VoIP) services to the Canadian small and medium business market, has successfully deployed Atreus' solution in twelve days to automate the provisioning and management of its business VoIP service.

AZO Technologies Adds GPS Location Tracking to its VisiWave Wireless Site Survey Software

VisiWave(TM) Site SurveyKALAMAZOO, Mich. -- AZO Technologies, Inc., today announced the release of VisiWave(TM) Site Survey 1.6, the latest version of its very successful wireless site survey product. With this release, GPS is now supported as a new method for keeping track of the surveyor's location while conducting a site survey. Using a Global Positioning System (GPS) device, the surveyor can track his or her movements while outdoors to automatically create maps of the area's 802.11a/b/g wireless coverage.