ST. CHARLES, Ill. — David LeVan, President of Advantax(R) Group, LLC, announced today the results of its 2006 year end customer performance survey. The anonymous, third party survey examines performance areas such as honesty and ethics, responsiveness, accuracy and reliability, and industry knowledge, all areas identified as important to property tax customers.
“Advantax continues to score exceptionally high in all areas of customer satisfaction,” says Chuck Thomas, President of CTCreative, the independent research and consulting firm that conducted the survey. “If customers handed out report cards,” said Thomas, “Advantax would get an A.”
The anonymous, third party survey examines performance areas such as honesty and ethics, responsiveness, accuracy and reliability, and industry knowledge, all areas identified as important to property tax customers.
“We work hard to build strong customer relationships,” says LeVan, “and we are particularly pleased to see that our customers would recommend us so highly to their colleagues.”
In the survey, customers rated Advantax the highest for honesty and ethics, with a 98% performance rating. A full 96% of customers recognized Advantax for consistently delivering on its promises. “This level of customer feedback is exceptional and demonstrates the highest level of performance and customer trust. We rarely see these scores,” said Thomas.
The Advantax customer satisfaction survey is conducted yearly in the fourth quarter using a representative sampling of respondents across all product and service offerings. Its qualitative findings are used by Advantax to enhance product and service delivery.
Headquartered in St. Charles, IL with offices in Atlanta, Dallas, Fort Myers, Houston, Indianapolis, and San Diego, Advantax serves clients across all 50 states. Advantax Group, LLC is the only property tax consulting firm to offer comprehensive solutions at a national level.
Services include personal property tax reverse audits, real property consulting, compliance outsourcing, software solutions, litigation support, and valuation services.
For more information, visit www.Advantax.com.
[tags]Advantax Group, property tax consulting[/tags]