Heartstrings Hospice

(COLUMBIA, S.C.) — NEWS: Heartstrings Hospice has been named a 2019 Hospice Honors recipient by HEALTHCAREfirst, a leading provider of billing and coding services, CAHPS surveys and advanced analytics. Hospice Honors is a prestigious program that recognizes hospices providing the highest level of quality as measured from the caregiver’s point of view.

“We are excited to recognize the 2019 Hospice Honors recipients for their hard work and dedication to providing exceptional care,” said Misty Skinner, Executive Vice President of Services at HEALTHCAREfirst. “I congratulate Heartstrings Hospice on its success in achieving this highest of honors.”

Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2017 through September 2018. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database.

Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions. HEALTHCAREfirst holds a special recognition, Hospice Honors Elite, to honor hospices scoring above the HEALTHCAREfirst National Performance Score on all 24 of the evaluated questions.

Heartstrings Hospice President, Stephen Shroyer, credits highly qualified, team-oriented employees who are full of compassion for a standard of care which has led to this 2019 Hospice Honors recognition. He said, “We have been fortunate to attract healthcare professionals who are passionate for patient and family care. They not only serve patients at the highest level, they work as a team to provide for all medical and spiritual needs.”

Heartstrings Hospice is locally owned and operated in the Midlands of South Carolina to help support patients and families during the difficult time of end-of-life events. Heartstrings Hospice’s medical director is Board Certified in Hospice and Palliative Care. Heartstrings professionals have specialized training in the latest therapies for pain and symptom control which enable the patient to live their life fully and as comfortably as possible.

Learn more about award-winning Heartstrings Hospice at

HEALTHCAREfirst is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit for more on the CAHPS survey program and the Hospice Honors awards.

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