TUCSON, Ariz. /eNewsChannels/ — NEWS: eSignSystems has announced that it will be holding a panel session at the Insurance Accounting and Systems Association’s (IASA) 87th annual Education Conference and Business Show. The panel is entitled “The Customer eExperience! Making it Seamless with eSignatures and eDelivery.” Brad Dupont of eSignSystems will be both moderating and speaking on the panel.
Many companies today are struggling with enhancing customer experience while reducing costs. Areas like online customer self-service portals hold great promise as it allows customers to complete many of the account maintenance tasks that normally requires the assistance of a CSR and the sending of documents to process.
The ability for customers to manage their accounts when and from where they want is a huge advantage and the reduced cost of not needing a CSR as part of the transaction is appealing for the carrier. The challenge, however, is to provide a multi-channel engagement platform, a real-time transaction process and the ability to replace the traditional wet-signature with an electronic one.
The panel discussion will include the views and experiences of the carrier, the legal view, and the solution provider.
* Understanding the cost saving role that eSignatures offers to the carrier
* Reviewing the legal aspects of using eSignatures in a policy holder services function
* Discussing the metrics in the enhanced customer experience
* Discuss what the role of the notary is to be in the electronic world
* Brad Dupont
* Chris Chandler
Director of Operations
Florida Peninsula Insurance Company
* Patrick Hatfield
Locke Lord, LLP
* Brad Dupont
Title: The Customer eExperience! Making it Seamless with eSignatures and eDelivery
Date: Tuesday, June 9, 2015
Time: 11:00 a.m. – 12:15 p.m.
Location: Mandalay Bay in Las Vegas, Nevada – Track 474.
eSignSystems, a division of DocMagic, Inc., is a leading provider of lifecycle management of electronically signed, legally binding documents, contracts and digital transactions. SmartSAFE enables companies to manage business processes and transactions entirely online. Organizations can adhere better to certain regulatory compliance issues, improve productivity and efficiency in processing transactions, and achieve significant cost savings through the elimination of document transportation costs, processing and storage. For more information, visit http://www.esignsystems.com/.
The Insurance Accounting & Systems Association, Incorporated (IASA) is a non-profit, education association that strives to enhance the knowledge of insurance professionals, and participants from similar organizations closely allied with the insurance industry by facilitating the exchange of ideas and information. IASA is one of the insurance industry’s largest, and most well represented trade associations. IASA membership includes insurance companies of all types (Property & Casualty, Life, Health, Fraternal, HMO and others) as members, as well as companies serving the insurance industry, regulators and also organizations more broadly representative of the financial services industry, including banks and investment brokerage firms. For more information, visit http://www.iasa.org/.
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